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Chantal Hopps

Work Experience

Eight years of customer and client service experience and six years of administrative experience in the public, private and NGO sectors.

Extensive experience in high volume, fast paced environments requiring adaptability and self-management (e.g. intake counselor for a social services agency).

Experience as a legal assistant, health educator for youth as well as involvement in international cooperation and social advocacy.

Worked as child welfare field worker (Child & Youth Counselor) overseeing the safety and well-being of youth.

Worked as program coordinator with a youth theatre troupe on sexual education through peer education.

Education and Training
  • BA Social Sciences (Major: Sociology) - University of Ottawa
  • Successful completion of Canadian Crossroads International Internship (Overseas position in Togo)
  • Interest in social justice issues
Technical skills and Practical Experience
  • Strong organizational and interpersonal skills
  • Communication, reading and written skills; fluently bilingual (French and English); public speaking abilities
  • Strong computer knowledge skills and use of office applications (MSWord; MSExcel; PowerPoint; FileMaker)
  • Strong commitment to service and a love for languages and its importance in our everyday lives
  • Enjoy Writing: What You Do Matters

Service with a smile document translation services

Marie-Josée Comeau

Work Experience

11 years of customer relations, technical support and account management: customer support expert providing network support in various Customer Support Engineering teams with major corporations such as Cisco Systems and Bell Canada in the Enterprise Line of Business; senior technical expert: lead the network service development and deployment regarding the growth and support of a Bell-maintained federal government backbone intranet service; worked with technical experts for specific product lines such as Product Managers and Development Engineers, to analyze hardware and/or software specifications; technical speaker in Cisco Systems conference/seminar discussing network design best practices; trained sales representatives and account managers on Quality of Service (QoS).

3 years of sales experience: outbound sales representative for product and services information; providing quotes, pricing and pre-sales support on Corel Corporation product offerings; fostering growth and communication within the Channel (LAR), and working with qualified leads for sales closure; lead generation; prospecting and qualifying contacts with the intent to identify client needs and provide relevant Corel Commercial and Government solutions; discuss Corel value proposition in relation to client needs and workflows; inside sales representative for N-able Technologies: built multiple lead lists for assigned territory, profiled prospects, made 50 cold calls daily and follow up calls, booked sales presentations, provided support to partner issues and solved problems, filtered calls for sales team and wrote proposals, delivered N-Able's value proposition to cold prospects, chosen to be acting supervisor for the inside sales team.

2 years of business and management experience: consultant for a small business analyzing each business unit (association management, meeting & conference planning, trade show sales & coordination, graphic design service, translation service) to assess potential growth areas; managed the translation business unit (sales, quote request, project management, translator recruitment, quality control assessment, client care, account management, accounting (billing, collections, payment processing, bookkeeping, translator invoice verification); provide IT support for small business; create and update documents on policies & procedures; currently continue to manage translation business headquartered in Ottawa, servicing clients throughout North America.

Education and Training
  • Diploma - 3 yr program in Computer Programming & Application / Business Administration + 1 yr Coop at La Cité Collégiale
  • Hospitality Marketing, Trade Show Management for Conventions and Food, Beverage and Event Planning courses from the Events and Meeting Management Certificate Program at Algonquin College
  • Completion of Canadian Securities Institute Program
  • IT Service Management Foundation en-dash ITIL Certified
  • Women Leadership and the Future Certificate
  • Public Speaking mentored by Cisco Systems
  • Successful completion the Peak Potentials Training: World's Greatest Marketing School
  • Ski Patrol - Canadian Ski Patrol System
  • Chinese Mandarin - Ottawa Chinese Language & Culture Academy (OCLCC)
Technical skills and Practical Experience
  • Technical skills
  • Shown talent and resourcefulness in problem solving and client care
  • Strong troubleshooting and training skills
  • Create business processes and training material
  • Develop training policies and procedures
  • Strong interpersonal, communication and presentation skills; fluently bilingual (French and English)
  • Human Resource Management (recruitment, hiring, release)
  • Full range of IT knowledge and hands-on experience: network and server management and troubleshooting of large outsourced multi-protocol government and private customer networks:
    • Network protocols and applications: Emphasis on TCP/IP (7yrs experience 1994-2002)
    • Routing protocols: BGP, OSPF, EIGRP, IGRP, RIPv1&v2, IS-IS (7yrs experience 1994-2002)
    • Routed protocols: IP,IPX, Novell, Appletalk, Banyan Vines (7yrs experience 1994-2002)
    • Switching technologies: VLANs, ELANs, ATM, LANE, QoS (7yrs experience 1994-2002)
    • WAN technologies: ISDN, Frame-relay, ATM, VPN, MPLS (7yrs experience 1994-2002)
    • Bridging technologies: IRB, CRB, SRB, RSRB, TB (7yrs experience 1994-2002)
    • Internetworking Hardware: routers, hubs, switches, firewalls (7yrs experience 1994-2002)
    • Network Management Software: SunNet Manager, CiscoWorks, Optivity (4yrs experience 1994-1998)
    • Programming Languages: C, C++, Assembler, Cobol, Rexx (3yrs experience 1991-1993)
    • Database development: dBase III plus, Foxbase, SQL
  • In-depth knowledge and use (18+ years) of office applications (MSWord; MSExcel; PowerPoint; WordPerfect, Adobe Acrobat; etc.

Service with a smile document translation services

Benoît Comeau

Work Experience

10 years of sales and marketing experience in a variety of direct sales positions: department store retail; pharmaceutical (detail man); medical supplies (sales to hospitals); perfumery & cosmetics (calling on department stores and drugstores); desktop computers (Apple dealership).

5 years of fundraising experience: working with community organizations, national and international NGOs.

25 years of business and management experience: general manager of an Apple dealership; partnered in startup and establishment of thriving, diversified service sector enterprise (association management ◊ meeting planning ◊ trade show sales and coordination ◊ translation services ◊ communications); initiated and orchestrated successful divestment of business.

10+ years of active involvement in the language industry: acquired (in 2002) and currently managing, on a full-time basis since 2007, an established document translation services business headquartered in Ottawa and servicing clients throughout North America.

Education and Training
  • BA High Honours (Major: Law; Minor: Translation) → Carleton University (Class of 1988)
  • Successful completion of Canadian Securities Institute Program (exam passed)
  • Successful completion of Sears Canada Management Training Program (promoted to management)
  • Successful completion of Dale Carnegie Sales Training Program
  • Successful completion of Apple Canada Sales Management Program
  • Successful completion of a variety of Peak Potentials Training Programs, including: Guerilla Business School; Train the Trainer I; World's Greatest Marketing School
Technical skills and Practical Experience
  • Strong communication and presentation skills; fluently bilingual (French and English); solid public speaking abilities
  • Superior writing skills (English); extensive proofreading and editing experience (French and English)
  • Excellent understanding of contracts; strong legal agreement drafting abilities: commercial agreements; employment contracts
  • Human Resource Management (recruitment, hiring, release, exit interviews)
  • Full range of IT knowledge and hands-on experience: network and server management (incl. LAN planning, component acquisitions and deployment); workstation troubleshooting and maintenance (multiple platforms)
  • Strong database development skills (Filemaker; SQL); solid website development experience (incl. extensive HTML coding, some CSS and PHP) and deployment (incl. CMS-equipped websites)
  • In-depth knowledge and use (25+ years) of office applications (MSWord; MSExcel; PowerPoint; FileMaker; MSAccess; Photoshop; Quark XPress; Adobe InDesign; Adobe Acrobat Professional; etc.
  • Extensive internet marketing experience; expert knowledge of website Search Engine Optimization (SEO); working knowledge of Google AdWords and Google AdSense; strong skills in web analytics (website usage statistics analysis)

Benoît Comeau accepts invitations to connect on linkedin from people and organizations that are involved or active in document translation and the broader language industry. He can be reached directly at this e-mail address.

Benoît Comeau of wedotranslation inc. on linkedin
Translation Performance Commitment  Our Quality Assurance Means Peace of Mind guarantee is the cornerstone of our commitment to deliver services of the highest quality at competitive pricing within agreed upon deadlines. Our work is not done until the work is approved by our clients and they are completely satisfied.

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 On the subject of Benoît's travel destinations...
Translation Performance Commitment  I have been in many places, but I've never been in Cahoots. Apparently, you can't go alone. You have to be in Cahoots with someone.

I've also never been in Cognito. I hear no one recognizes you there.

I have, however, been in Sane. They don't have an airport; you have to be driven there. I have made several trips there, thanks to my friends, family and work.

I would like to go to Conclusions, but you have to jump, and I'm not too much on physical activity anymore.

I have also been in Doubt. That is a sad place to go, and I try not to visit there too often.

I've been in Flexible, but only when it was very important to stand firm.

Sometimes I'm in Capable, and I go there more often as I'm getting older.

One of my favorite places to be is in Suspense! It really gets the adrenalin flowing and pumps up the old heart! At my age I need all the stimuli I can get!

I may have been in Continent, but I don't remember what country I was in. It's an age thing.

Source: Text "lifted" from spam e-mail sent to me. Author unknown.

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